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Jully Nguyen

Product Designer

Jully Nguyen

Product Designer

Moderation and Operations

Moderation and Operations

Moderation and Operations

OVERVIEW

User Moderation Platform

Role

Sole Designer

Lead Research

Contributions

Web Designs

Product Strategy

User Research

Design Heuristics

User Workflows

ABOUT ME IN 10 SECONDS

My most notable contribution at Tinder was leading the design of User Moderation Tools within the Trust & Safety team. Previously developed without a dedicated product design support and primarily driven by engineering.

Taking ownership as the sole designer, I introduced design strategy, systems thinking, and user-centered improvements that enhanced both usability and efficiency. The success and impact of these initiatives led me to also take ownership of Experimental and Quantitative Data Analytics tools in 2025, broadening design’s influence across internal platforms.

As the sole product designer for Tinder’s internal platforms, I:

  • Led design improvements and end-to-end experiences that standardized the tool, protected platform integrity, and reduced workflow friction.

  • Strategized and implemented roadmap initiatives to strengthen tooling scalability and system efficiency.

  • Conducted user research and usability testing to uncover insights to iterate improvements in design based on real moderator feedback.

  • Collaborated with cross-functional teams and aligned with Design Systems to translate complex workflows into scalable and intuitive internal experiences.

PROJECTS

Notable Work

All work is under a confidentiality agreement.
For a deeper dive, get in touch at design@jullynguyen.com

ARCHIVE

Additional projects

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Date

Project

Status

Type

Description

Date

Project

Status

Type

Description

08/2025

Design System Integration

Planning

MVP

Planned integration of design system tokens and components into internal tools, using past research to guide standardization, consistency, and accessibility improvements.

08/2025

Design System Integration

Planning

MVP

Planned integration of design system tokens and components into internal tools, using past research to guide standardization, consistency, and accessibility improvements.

05/2025

Case Evidence User Research

Completed

Research

Ran unmoderated usability tests with end-to-end violation workflow prototypes to gather qualitative insights and improve usability and evidence-gathering processes.

05/2025

Case Evidence User Research

Completed

Research

Ran unmoderated usability tests with end-to-end violation workflow prototypes to gather qualitative insights and improve usability and evidence-gathering processes.

01/2025

Passport History

Launched

Enhancement

Introduced a timestamped passport history view to support detection of suspicious location patterns.

01/2025

Passport History

Launched

Enhancement

Introduced a timestamped passport history view to support detection of suspicious location patterns.

01/2025

Displayed Deleted Images

Launched

Enhancement

Surface deleted profile photos (30-day retention) for improved evidence review.

01/2025

Displayed Deleted Images

Launched

Enhancement

Surface deleted profile photos (30-day retention) for improved evidence review.

01/2025

Block Integration

Launched

MVP

Consolidated block/unblock actions to streamline workflows and retire Botrank dependency.

01/2025

Block Integration

Launched

MVP

Consolidated block/unblock actions to streamline workflows and retire Botrank dependency.

10/2024

Meta Rule Data

Launched

MVP

Enhanced message threads by displaying match IDs and message UUIDs, improving moderator efficiency and reducing friction during case reviews.

10/2024

Meta Rule Data

Launched

MVP

Enhanced message threads by displaying match IDs and message UUIDs, improving moderator efficiency and reducing friction during case reviews.

10/2024

Enhanced Photo Verification

Launched

Enhancement

Surfaced selfie review results and photos to enhance audit accuracy and moderator visibility.

10/2024

Enhanced Photo Verification

Launched

Enhancement

Surfaced selfie review results and photos to enhance audit accuracy and moderator visibility.

10/2024

Media Inspection Tools

Launched

Enhancement

Introduced image inspection tools to improve detection of hidden text and suspicious content.

10/2024

Media Inspection Tools

Launched

Enhancement

Introduced image inspection tools to improve detection of hidden text and suspicious content.

07/2024

AI for Moderation

Launched

MVP

Implemented the IA and UX to surface AI prediction model, enabling human moderators to reduce human review time for high-volume policy violations.

07/2024

AI for Moderation

Launched

MVP

Implemented the IA and UX to surface AI prediction model, enabling human moderators to reduce human review time for high-volume policy violations.

07/2024

Notes

Launched

MVP

Added a notes widget for moderators to record and view account-specific notes, improving context during appeals and investigations.

07/2024

Notes

Launched

MVP

Added a notes widget for moderators to record and view account-specific notes, improving context during appeals and investigations.

07/2024

Message Thread IDs

Launched

Enhancement

Enhanced message threads by displaying match IDs and message UUIDs, improving moderator efficiency and reducing friction during case reviews.

07/2024

Message Thread IDs

Launched

Enhancement

Enhanced message threads by displaying match IDs and message UUIDs, improving moderator efficiency and reducing friction during case reviews.

07/2024

Media Verification Override

Launched

MVP

Enhanced the photo verification override flow to comply with legal requirements by deleting audit images alongside verification status.

07/2024

Media Verification Override

Launched

MVP

Enhanced the photo verification override flow to comply with legal requirements by deleting audit images alongside verification status.

06/2024

Moderation Tool Design Audit

Launched

Research

Conducted a comprehensive design audit of the tool, evaluating UI patterns, interaction states, and usability against Tinder’s design heuristics and system standards.

06/2024

Moderation Tool Design Audit

Launched

Research

Conducted a comprehensive design audit of the tool, evaluating UI patterns, interaction states, and usability against Tinder’s design heuristics and system standards.

07/2024

Moderation Tool Design Audit

Launched

Research

Shadowed and interviewed moderators to uncover workflow pain points in visibility, data clarity, and navigation, guiding short- and long-term UX improvements.

07/2024

Moderation Tool Design Audit

Launched

Research

Shadowed and interviewed moderators to uncover workflow pain points in visibility, data clarity, and navigation, guiding short- and long-term UX improvements.

06/2024

Mandated Face Photo Integration

Launched

MVP

Added visibility of user-facing Case IDs so moderators can quickly find and review appeal cases.

06/2024

Mandated Face Photo Integration

Launched

MVP

Added visibility of user-facing Case IDs so moderators can quickly find and review appeal cases.

06/2024

Public Case ID Visibility

Launched

Enhancement

Added visibility of user-facing Case IDs so moderators can quickly find and review appeal cases.

06/2024

Public Case ID Visibility

Launched

Enhancement

Added visibility of user-facing Case IDs so moderators can quickly find and review appeal cases.

04/2024

Moderation Journey Mapping Workshop

Completed

Research

Partnered with UXR to align xfn teams to visualize end-to-end user and moderator experiences, uncover pain points, and identify product improvement opportunities.

04/2024

Moderation Journey Mapping Workshop

Completed

Research

Partnered with UXR to align xfn teams to visualize end-to-end user and moderator experiences, uncover pain points, and identify product improvement opportunities.

Appreciate you making it this far.

Say hi anytime!

© 2025 – Jully Nguyen
designed with love and stress

Appreciate you making it this far.

Say hi anytime!

© 2025 – Jully Nguyen
designed with love and stress

Appreciate you making it this far.

Say hi anytime!

© 2025 – Jully Nguyen
designed with love and stress