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Jully Nguyen
Product Designer
Jully Nguyen
Product Designer
Moderation and Operations
Moderation and Operations
Moderation and Operations
INTRODUCTION
User Moderation Platform
Role
Sole Designer
Lead Research
Contributions
Responsive Web Designs
Product Strategy
User Research
Information Architecture
User Workflows
ABOUT ME IN 10 SECONDS
My most notable contribution at Tinder was leading the design of User Moderation Tools within the Trust & Safety team. Previously developed without a dedicated product design support and primarily driven by engineering.
Taking ownership as the sole designer, I introduced design strategy, systems thinking, and user-centered improvements that enhanced both usability and efficiency. The success and impact of these initiatives led me to also take ownership of Experimental and Quantitative Data Analytics tools in 2025, broadening design’s influence across internal platforms.
As the sole product designer for Tinder’s internal platforms, I:
Led design improvements and end-to-end experiences that standardized the tool, protected platform integrity, and reduced workflow friction.
Strategized and implemented roadmap initiatives to strengthen tooling scalability and system efficiency.
Conducted user research and usability testing to uncover insights to iterate improvements in design based on real moderator feedback.
Collaborated with cross-functional teams and aligned with Design Systems to translate complex workflows into scalable and intuitive internal experiences.
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PROJECTS
Notable work
All work is under a confidentiality agreement.
For a deeper dive, get in touch at design@jullynguyen.com
All work is under a confidentiality agreement. For a deeper dive, get in touch at design@jullynguyen.com
ARCHIVE
Additional projects
Date
Project
Status
Type
Description
Date
Project
Status
Type
Description
Date
Project
Status
Type
Description
08/2025
Design System Integration
Planning
MVP
Planned integration of design system tokens and components into internal tools, using past research to guide standardization, consistency, and accessibility improvements.
08/2025
Design System Integration
Planning
MVP
Planned integration of design system tokens and components into internal tools, using past research to guide standardization, consistency, and accessibility improvements.
08/2025
Design System Integration
Planning
MVP
Planned integration of design system tokens and components into internal tools, using past research to guide standardization, consistency, and accessibility improvements.
05/2025
Case Evidence User Research
Completed
Research
Ran unmoderated usability tests with end-to-end violation workflow prototypes to gather qualitative insights and improve usability and evidence-gathering processes.
05/2025
Case Evidence User Research
Completed
Research
Ran unmoderated usability tests with end-to-end violation workflow prototypes to gather qualitative insights and improve usability and evidence-gathering processes.
05/2025
Case Evidence User Research
Completed
Research
Ran unmoderated usability tests with end-to-end violation workflow prototypes to gather qualitative insights and improve usability and evidence-gathering processes.
01/2025
Passport History
Launched
Enhancement
Introduced a timestamped passport history view to support detection of suspicious location patterns.
01/2025
Passport History
Launched
Enhancement
Introduced a timestamped passport history view to support detection of suspicious location patterns.
01/2025
Passport History
Launched
Enhancement
Introduced a timestamped passport history view to support detection of suspicious location patterns.
01/2025
Displayed Deleted Images
Launched
Enhancement
Surface deleted profile photos (30-day retention) for improved evidence review.
01/2025
Displayed Deleted Images
Launched
Enhancement
Surface deleted profile photos (30-day retention) for improved evidence review.
01/2025
Displayed Deleted Images
Launched
Enhancement
Surface deleted profile photos (30-day retention) for improved evidence review.
01/2025
Block Integration
Launched
MVP
Consolidated block/unblock actions to streamline workflows and retire Botrank dependency.
01/2025
Block Integration
Launched
MVP
Consolidated block/unblock actions to streamline workflows and retire Botrank dependency.
01/2025
Block Integration
Launched
MVP
Consolidated block/unblock actions to streamline workflows and retire Botrank dependency.
10/2024
Meta Rule Data
Launched
MVP
Enhanced message threads by displaying match IDs and message UUIDs, improving moderator efficiency and reducing friction during case reviews.
10/2024
Meta Rule Data
Launched
MVP
Enhanced message threads by displaying match IDs and message UUIDs, improving moderator efficiency and reducing friction during case reviews.
10/2024
Meta Rule Data
Launched
MVP
Enhanced message threads by displaying match IDs and message UUIDs, improving moderator efficiency and reducing friction during case reviews.
10/2024
Enhanced Photo Verification
Launched
Enhancement
Surfaced selfie review results and photos to enhance audit accuracy and moderator visibility.
10/2024
Enhanced Photo Verification
Launched
Enhancement
Surfaced selfie review results and photos to enhance audit accuracy and moderator visibility.
10/2024
Enhanced Photo Verification
Launched
Enhancement
Surfaced selfie review results and photos to enhance audit accuracy and moderator visibility.
10/2024
Media Inspection Tools
Launched
Enhancement
Introduced image inspection tools to improve detection of hidden text and suspicious content.
10/2024
Media Inspection Tools
Launched
Enhancement
Introduced image inspection tools to improve detection of hidden text and suspicious content.
10/2024
Media Inspection Tools
Launched
Enhancement
Introduced image inspection tools to improve detection of hidden text and suspicious content.
07/2024
AI for Moderation
Launched
MVP
Implemented the IA and UX to surface AI prediction model, enabling human moderators to reduce human review time for high-volume policy violations.
07/2024
AI for Moderation
Launched
MVP
Implemented the IA and UX to surface AI prediction model, enabling human moderators to reduce human review time for high-volume policy violations.
07/2024
AI for Moderation
Launched
MVP
Implemented the IA and UX to surface AI prediction model, enabling human moderators to reduce human review time for high-volume policy violations.
07/2024
Notes
Launched
MVP
Added a notes widget for moderators to record and view account-specific notes, improving context during appeals and investigations.
07/2024
Notes
Launched
MVP
Added a notes widget for moderators to record and view account-specific notes, improving context during appeals and investigations.
07/2024
Notes
Launched
MVP
Added a notes widget for moderators to record and view account-specific notes, improving context during appeals and investigations.
07/2024
Message Thread IDs
Launched
Enhancement
Enhanced message threads by displaying match IDs and message UUIDs, improving moderator efficiency and reducing friction during case reviews.
07/2024
Message Thread IDs
Launched
Enhancement
Enhanced message threads by displaying match IDs and message UUIDs, improving moderator efficiency and reducing friction during case reviews.
07/2024
Message Thread IDs
Launched
Enhancement
Enhanced message threads by displaying match IDs and message UUIDs, improving moderator efficiency and reducing friction during case reviews.
07/2024
Media Verification Override
Launched
MVP
Enhanced the photo verification override flow to comply with legal requirements by deleting audit images alongside verification status.
07/2024
Media Verification Override
Launched
MVP
Enhanced the photo verification override flow to comply with legal requirements by deleting audit images alongside verification status.
07/2024
Media Verification Override
Launched
MVP
Enhanced the photo verification override flow to comply with legal requirements by deleting audit images alongside verification status.
06/2024
Moderation Tool Design Audit
Launched
Research
Conducted a comprehensive design audit of the tool, evaluating UI patterns, interaction states, and usability against Tinder’s design heuristics and system standards.
06/2024
Moderation Tool Design Audit
Launched
Research
Conducted a comprehensive design audit of the tool, evaluating UI patterns, interaction states, and usability against Tinder’s design heuristics and system standards.
06/2024
Moderation Tool Design Audit
Launched
Research
Conducted a comprehensive design audit of the tool, evaluating UI patterns, interaction states, and usability against Tinder’s design heuristics and system standards.
07/2024
Moderation Tool Design Audit
Launched
Research
Shadowed and interviewed moderators to uncover workflow pain points in visibility, data clarity, and navigation, guiding short- and long-term UX improvements.
07/2024
Moderation Tool Design Audit
Launched
Research
Shadowed and interviewed moderators to uncover workflow pain points in visibility, data clarity, and navigation, guiding short- and long-term UX improvements.
07/2024
Moderation Tool Design Audit
Launched
Research
Shadowed and interviewed moderators to uncover workflow pain points in visibility, data clarity, and navigation, guiding short- and long-term UX improvements.
06/2024
Mandated Face Photo Integration
Launched
MVP
Integrated “Mandated Face Photo” indicators into moderation tools to flag discrepancies and enable corrective actions on inaccurate labels.
06/2024
Mandated Face Photo Integration
Launched
MVP
Integrated “Mandated Face Photo” indicators into moderation tools to flag discrepancies and enable corrective actions on inaccurate labels.
06/2024
Mandated Face Photo Integration
Launched
MVP
Integrated “Mandated Face Photo” indicators into moderation tools to flag discrepancies and enable corrective actions on inaccurate labels.
06/2024
Public Case ID Visibility
Launched
Enhancement
Added visibility of user-facing Case IDs so moderators can quickly find and review appeal cases.
06/2024
Public Case ID Visibility
Launched
Enhancement
Added visibility of user-facing Case IDs so moderators can quickly find and review appeal cases.
06/2024
Public Case ID Visibility
Launched
Enhancement
Added visibility of user-facing Case IDs so moderators can quickly find and review appeal cases.
04/2024
Mod Journey Mapping Workshop
Completed
Research
Partnered with UXR to align xfn teams to visualize end-to-end user and moderator experiences, uncover pain points, and identify product improvement opportunities.
04/2024
Mod Journey Mapping Workshop
Completed
Research
Partnered with UXR to align xfn teams to visualize end-to-end user and moderator experiences, uncover pain points, and identify product improvement opportunities.
04/2024
Mod Journey Mapping Workshop
Completed
Research
Partnered with UXR to align xfn teams to visualize end-to-end user and moderator experiences, uncover pain points, and identify product improvement opportunities.
